Agency Policies

Agency Policies

• • To view the employee rights paid sick leave and expanded family and medical leave under the families first coronavirus response act click the following link: Families First Coronavirus Response Act (FFCRA or Act)
  • To view the agency’s Grievance Policies and Procedures, Notice of Right to a Fair Hearing, and the corresponding form click the following link: Grievance Procedure & Right to a Fair Hearing
  • To view the agency’s Title VI Notice of Protection Against Discrimination click the following link: Title VI Beneficiary Notice
  • To view the agency’s Title VI Complaint Form click the following link: Title VI Complaint Form
  • To view the agency’s Title VI Complaint Procedure click the following link: Title VI Complaint Procedure
  • To view the agency’s ADA/Section 504 Complaint Form click the following link: ADA/Section 504 Complaint Form
  • To view the agency’s Medicaid/False Claims policy and information click the following link: False Claims Policy
  • To view the agency’s Disadvantaged Business Enterprise Policy (DBE Policy) click the following link: Disadvantaged Business Enterprise DBE Policy

Title VI Contact Information

• Abby Little, Compliance Director
• [email protected]
• Toll Free: 1-800-401-4287
• Local: (606) 436-8853
• Fax: (606) 439-5097
• Office Location: 398 Roy Campbell Drive, Hazard, KY 41701
• Office Hours: Monday-Friday: 8:00am – 4:30pm ET

Privacy Policy

At LKLP Community Action, Inc., we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and share the information you submit via our website and through SMS communications.

1. Information Collection When you submit your phone number and other details through our Contact Us form, we collect:Your First and Last Name Your email address Your phone number Your location
2. Use of Information The information you submit is used for:
   • Communicating important updates, announcements, and information related to LKLP Community Action, Inc. and it’s programs
   • Responding to your inquiries or requests with our staff
   • Providing you with event notifications, reminders, and engagement opportunities
   • Appointment scheduling, Appointment reminders, Post-visit instructions, and Marketing messages.
3. Information Sharing We respect your privacy and mobile opt in, SMS consent or numbers for the purpose of SMS are not shared with any third parties or affiliates.
   • Service providers who assist us in managing and delivering SMS communications. These providers are bound by confidentiality agreements and are only authorized to use your information as needed to perform services on our behalf.
   • Legal authorities if required by law to comply with legal processes, or to protect the safety and rights of LKLP Community Action, Inc. or the public.
4. Opt-Out You can opt out of receiving SMS messages from us at any time by replying “STOP” to any message or contacting
   • • Abby Little, Compliance Director
     • [email protected]
     • (606) 436-8853
     • 398 Roy Campbell Drive
     • Hazard, KY 41701
5. Data Security We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.
6. Changes to the Policy This policy may be updated periodically. We will notify you of any significant changes.

If you have any questions about this policy, please contact us at [email protected] or (606) 436-8853.